I've just finished running through our uptime stats from last year and I'm really pleased to see over 99.9% uptime across all our clients - 99.92% to be exact.
There was some unplanned downtime in amongst the planned downtime. This was due to infrastructure issues that thankfully were resolved quickly. I can say with a high degree of certainty that EngineYard did not feature in this unplanned downtime.
Success, of course, is never final. How can we get closer to or achieve 100%? We will continue to use EngineYard and make sure any clients who are not yet EY users, become EY users.
We continue to refine our processes and procedures. The product matures as do all the technologies we use (Ruby on Rails, Sphinx, etc.). We make no room for compromise when it comes to the safety and reliability of our client's online businesses. Really it's quite simple: we strive not to be s**t!